1. Rack Level Monitoring Based on a recent Gartner study, the annual cost of a Wintel rack averages around $70,000 USD per year. This excludes the business cost of a rack. Risking losing business continuity or your infrastructure due to […]
At first glance, the service portfolio and service catalog almost seem like the same thing. After all, both contain details of IT services. However, there are important differences when you’re talking about service portfolio vs. service catalog. To the casual observer, […]
Maximize Your Investment with SolarWinds Solutions Live Webcast: 2 February 2016 | 9:30 AM (SGT) / 12:30 PM (AEDT) As we start the New Year, it is a great time to look at the latest features added to SolarWinds® solutions, and […]
The IT Service Management life cycle has 5 stages – strategy, design, transition, operation and improvement. During service design, the 4 Ps need to be considered – People, Process, Products and Partners. An effective IT service strategy needs to acknowledge […]
If you’re not sure whether you need ITSM or ITIL®, then I’m pretty sure you’re asking the wrong question. It’s not an “either/or” decision. IT service management (ITSM) is what you do to manage the services you deliver to your customers, […]
SolarWinds, a leading provider of powerful and affordable IT Management software, acquired Web Help Desk in July 2012, adding the company’s trusted Web-based IT Help Desk software to our product portfolio, further extending the range of problems we can help […]
Một trong những khó khăn lớn nhất cho doanh nghiệp là phải đối mặt với sự phức tạp của hệ thống IT do các thành tố tạo thành của nó không chỉ do một tổ chức đơn lẻ cung cấp […]