SolarWinds, a leading provider of powerful and affordable IT Management software, acquired Web Help Desk in July 2012, adding the company’s trusted Web-based IT Help Desk software to our product portfolio, further extending the range of problems we can help […]
These days, you’re likely to hear the term <i>ITIL</i> bandied about in many IT circles–yet a lot of IT managers don’t know what ITIL really is. Tom Mochal has created a list of key facts to help you get up […]
The proverb “work smart, do not work hard” is the motto of Many organizations who want their employees to focus on the core processes such as increase in productivity, and enlargement of their customer base rather than on the non-core […]
There is a famous proverb: It is not the amount of knowledge which makes a human being successful, but the implementation of knowledge in their respective fields. ITIL training and ITIL certification can no doubt, change an organization from a […]
A wise, successful business magnate once stated, “I became successful because I tread the path which has been used by my peers. By this way, I gain knowledge regarding the difficulties and challenges they faced which I use to my […]
It is a wide belief in the Information Technology environment that projects and services are as different as chalk and cheese; it is not possible to integrate them. However, it is a big myth that projects and services cannot exist […]
ITIL V3 is the most widely adopted guidance for IT service management worldwide. ITIL v2 was heavily process-focused. In contrast, ITIL v3 is centred on a service lifecycle approach to help IT departments focus on providing business value. Most organisations […]
ITIL basically started some 25 years ago in UK. The British government felt that the IT service industry was not heeding to the needs of the customers. Not only every organisation, but even the individuals had very different ways of […]
Cố gắng trở thành ITIL Expert năm 2015, ít nhất là hoàn thành 05 khóa học này.
Dịch vụ và sản phẩm, đâu là sự khác biệt, chúng ta sẽ mua một sản phẩm hay mua một dịch vụ? Thời mà chúng ta mua một chiếc ti vi vì nó là do Sony sản xuất, mua một […]