ITIL & Solarwinds – Web Help Desk

SolarWinds, a leading provider of powerful and affordable IT Management software, acquired Web Help Desk in July 2012, adding the company’s trusted Web-based IT Help Desk software to our product portfolio, further extending the range of problems we can help IT Professionals solve.

Since our founding in 1999, SolarWinds’ (NYSE: SWI) mission has been to provide purpose-built products that are designed to make IT professionals’ jobs easier. We offer value-driven products and tools that solve a broad range of IT management challenges — whether those challenges are related to networks, servers, applications, storage or virtualization.

We distinguish ourselves by refusing to accept the status quo established by most other enterprise software vendors. Face it: the vast majority of IT management tools today are difficult to use, expensive, and really do not address the realities of today’s real-world IT management challenges. We do not think enterprise software has to be as complicated as it’s made out to be.

At SolarWinds, we are fanatical about putting our users first in everything we do. We strive every day to deliver powerful functionality that is easy to use with one of the fastest and longest lasting ROIs in the market.

Our approach is to deliver “unexpected simplicity” and redefine the expectations IT Pros have of enterprise software.

Our web-based IT service management and IT asset management software solutions empower organizations to efficiently automate and simplify their increasingly complex service environments. Widely admired for our dedicated focus on ease of use, aesthetics and affordability for our customers, our IT solutions deliver fast time-to-value, increased control, and reduced risk for a broad range of sectors, including educational institutions, governmental agencies, small businesses, and large enterprises.

Web Help Desk makes both first time and enterprise-level automation simple and reduces complexity for help desk management, service desk management, IT service management, IT asset management, inventory and desktop management, compliance management, and knowledge management.