It is a wide belief in the Information Technology environment that projects and services are as different as chalk and cheese; it is not possible to integrate them. However, it is a big myth that projects and services cannot exist together and project managers can definitely add value by understanding and implementing Information Technology Infrastructure Library.
Let us look at the definition of a project: A project is temporary and has a specific date of beginning and a project termination date. Without these two set in place no project can be termed as complete. Also the output of any project always has to be unique for it to be categorized as a project. A service on the other hand may have definite start date but no finish date as the motto of a service is meant to go on continuously until it is no longer needed. The output of a service does not always have to be unique and also there may not be a unique product which gets created and the ultimate aim of every service is the creation of stability.
ITIL Certification is a the most widely accepted and established name in IT service management, hence it would be logical to assume people from this industry would only be using it. But that is not the case anymore.
The globe as we know it is shrinking fast and the project products i.e. the outcomes of projects need to be serviced, and hence service and projects are very much inter-related. Project management as we know it doesn’t just bound itself to its project related boundaries and extends to service management also- it helps in deciding how the services will be delivered and also defines the boundaries of the service itself.
The future calls for both project management and service management going side by side. Today, ITIL is undeniably the best available standard practice for all IT services and ITIL is gaining more and more popularity day by day and more and more people have started implementing ITIL in their projects for better results.
The purpose of ITIL is to take a deep dive into the ways a service is to be strategized, designed, tested and put into operational stage and then continuously improved upon. While the old school thought of project management stages include initiation, planning, execution, monitoring and controlling more or less similar to what ITIL offers, usually the output of a project will act as input to other services in most cases.
Good implementation of ITIL will not only help the project managers but also the team members in the projects to increase their productivity and providing better services to the clients